At Davidoff London, we extend the same meticulous care and commitment to excellence in our shipping and returns processes as we do in curating our distinguished collections. Our policy is designed for the discerning connoisseur who values clarity, discretion, and seamless service, ensuring your experience with us is nothing short of exceptional.

Shipping Information

We are proud to serve a global clientele (excluding select remote regions and parts of Asia). Each order is processed with precision and prepared for its journey to you.

Order Processing & Delivery Timelines

  • Order Processing: All orders are carefully prepared within 1-2 business days of payment confirmation.
  • Delivery Methods & Timelines:
    • Standard Shipping: Via DHL or FedEx. Delivered within 10-15 business days after dispatch. A flat fee of $12.95 applies.
    • Free Shipping: Available on orders over $50, using EMS service. Delivered within 15-25 business days after dispatch.

Please note: Delivery times are estimates and may be subject to customs clearance procedures in your country.

Returns & Exchanges: Our Commitment to Your Satisfaction

Your satisfaction is paramount. Should any item fail to meet your exacting standards, our policy ensures a resolution as refined as our products.

Policy at a Glance

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unused, in their original packaging, and in saleable condition.
  • Process: A Return Authorization (RA) number is required. Initiate by contacting [email protected].
  • Refunds: Issued to the original payment method within 10 business days of our receipt and inspection.
  • Shipping Costs: Original shipping charges are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error or a defective product.

The Returns & Exchanges Process

To maintain integrity and ensure a seamless experience, please follow these steps:

  1. Initiate Your Request: Within 15 days of delivery, contact our Customer Concierge at [email protected]. Provide your order number and reason for return. We will issue a mandatory Return Authorization (RA) number and instructions.
  2. Prepare Your Shipment: Securely repackage the item in its original packaging (e.g., DAVIDOFF CIGAR CASES, COHIBA boxes, ARTURO FUENTE presentation). Include a copy of your packing slip. We strongly recommend using a trackable and insured shipping service.
  3. Send to Our Facility: Ship your package to the specific address provided with your RA number. This address is optimized for our logistics and may differ from our correspondence address.
  4. Inspection & Resolution: Our Quality Assurance team will inspect the returned item. Upon approval, we will promptly process your refund or dispatch your exchange.

Refund Timeline & Method

Refunds are processed within 10 business days of our warehouse receiving and approving the return. Funds are returned to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): The refund will appear on your statement, subject to your bank’s processing times (typically an additional 5-10 business days).
  • PayPal: The refund will be credited to your PayPal account immediately upon our processing.

Original shipping fees (for Standard or Free Shipping via EMS) are non-refundable.

Items Not Eligible for Return or Exchange

In alignment with the nature of our luxury goods and for reasons of hygiene, product integrity, and regulatory compliance, the following are considered final sale:

  • Cigars & Tobacco Products: All cigars, including but not limited to those from COHIBA, BOLIVAR, ARTURO FUENTE, AVO, E.P. CARRILLO, EL SEPTIMO, and our Cigar of the Year Award Winners selection. Due to their sensitive nature and our strict pre-dispatch quality control in climate-controlled storage, these cannot be returned once shipped.
  • Opened or Used Accessories: Any item showing signs of use, such as ASHTRAYS or cutters that have been unpackaged.
  • Personalized or Bespoke Items: Any product specially ordered, monogrammed, or customized.
  • Fine Spirits: Bottles of COGNAC or other spirits, due to regulatory restrictions on the return of alcoholic beverages.

We encourage careful review of product descriptions and consultations with our team before purchasing these exclusive items.

Contact Our Concierge

For questions or to initiate a return, our team is at your service.

Email: [email protected]
Postal Address for Correspondence:
932 Sun Valley Road, Kansas City, US 64101

Please direct all return shipments to the address provided with your RA number.

We thank you for your understanding and patronage. Your satisfaction remains the true measure of our standard.