Privacy Policy

At Davidoff London, we understand that your patronage is built upon a foundation of trust and discretion. The acquisition of exceptional cigars, fine spirits, and curated accessories is a personal journey, and we are committed to safeguarding the privacy of your information with the same vigilance and sophistication that defines our collections. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit davidoff-london.com.

Our approach to privacy mirrors the security, reliability, and refinement inherent in our brand. We serve a global community of connoisseurs who value integrity, and we have engineered our data practices to honor that expectation.

1. Information We Collect

We collect information that enables us to provide a seamless, secure, and personalized experience.

• Information You Provide Directly: This includes personal details such as your name, billing and shipping address, email address, and telephone number, which are necessary to process your orders for products like COHIBA cigars, fine COGNAC, or DAVIDOFF accessories. It also includes payment information (such as credit/debit card numbers processed via our secure gateway) and any communication you send to our team.
• Information Collected Automatically: When you browse our site, we automatically collect technical data including your IP address, browser type, device information, and pages you view. This helps us optimize our site performance and your browsing experience.
• Cookies and Similar Tracking Technologies: We use these tools to remember your preferences, understand how you interact with our menu (from ARTURO FUENTE to Cigar of the Year Award winners), and to curate content that aligns with your interests. For more details, please see Section 6.

2. How We Use Your Information

Your data is used with precision and purpose, solely to enhance your journey with Davidoff London.

• To process and fulfill your orders, including payment authentication, shipping, and providing customer support.
• To communicate with you regarding your order status, service updates, and responses to your inquiries.
• To improve our website, product offerings, and overall service based on analysis of browsing and purchase patterns.
• To send you curated communications about new arrivals, exclusive offers, or events, if you have opted in to receive them. You may opt-out at any time.
• To ensure the security of our website and transactions, preventing fraud and unauthorized activity.

3. Sharing and Disclosure of Information

We treat your personal data with the confidentiality it deserves. We do not sell your personal information.

• Service Providers: We share data only with trusted third parties who perform essential services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfillment, and global shipping logistics. These partners are contractually bound to protect your data and use it only for the services we specify.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Davidoff London, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.

4. Data Storage and Security

Your trust is our cornerstone. We implement robust technical and organizational measures to protect your data.

• Global Operations: As we serve a global audience (with noted logistical exceptions), your data may be processed and stored in secure facilities within the United States, the United Kingdom, or other jurisdictions where our service providers operate.
• Security Measures: We employ advanced encryption (SSL/TLS) on our payment gateway, rigorous fraud prevention systems, and secure server environments. Sensitive payment details are not stored on our servers after transaction completion.
• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Your Rights and Choices

You have control over your personal information, consistent with applicable privacy laws such as the GDPR and CCPA.

• Access and Correction: You may request access to the personal data we hold about you and ask for corrections if it is inaccurate.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations we may have.
• Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us.
• Data Portability: Where applicable, you may request a copy of your data in a structured, machine-readable format.
• To exercise these rights, please contact us at [email protected]. We will respond to your request in a timely manner.

6. Cookies and Tracking Technologies

Our website uses cookies—small data files placed on your device—to ensure the site functions properly and to provide a refined browsing experience.

• Essential Cookies: Required for core functions like secure checkout and maintaining your session.
• Analytical/Performance Cookies: Help us understand how visitors navigate our site, allowing us to improve its layout and menu structure.
• Functionality Cookies: Remember your preferences, such as language or region, to personalize your visit.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements about our products on other websites you may visit.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy occasionally.