Welcome to the Davidoff London FAQ. As a global curator of exceptional cigars, fine spirits, and accessories, we are dedicated to providing a seamless and informed experience for collectors and connoisseurs worldwide. Below, you will find answers to the most common inquiries regarding our products, services, and policies.

Our Products & Collections

Q: What types of products does Davidoff London specialize in?
A: We curate a distinguished selection for the discerning aficionado. Our collections include legendary cigar brands such as COHIBA, ARTURO FUENTE, DAVIDOFF, BOLIVAR, and our exclusive Cigar of the Year Award Winners. Beyond cigars, we offer fine COGNAC, premium accessories like CASES and ASHTRAYS, and other refined goods from houses like EL SEPTIMO and E.P. CARRILLO.
Q: How do you ensure the authenticity and quality of your products?
A: Authenticity and pristine condition are the cornerstones of our service. Every item undergoes a meticulous final verification by our experts before dispatch. We source directly from reputable houses and maintain our collections in controlled environments to guarantee that every product meets the highest standards of craftsmanship and authenticity.

Ordering & Account

Q: How do I place an order?
A: Simply browse our curated menu, select your desired items, and proceed through our secure checkout. You will be guided to enter your delivery details and choose your preferred payment method.
Q: What payment methods do you accept?
A: We accept major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient transaction.
Q: Can I create an account to track my orders?
A: Currently, our focus is on a streamlined purchasing experience. You will receive detailed tracking information via email for every order. For any historical order inquiries, please contact our customer service team directly.

Global Delivery & Shipping

Q: Where does Davidoff London ship to?
A: We are proud to serve connoisseurs across the globe*. Our base in the United States allows us to efficiently ship worldwide, with the exception of some Asian and remote regions. For specific country availability, please contact us.
Q: What are my shipping options and costs?
A: We offer two engineered delivery services:

Standard Shipping: Via DHL or FedEx. Cost is $12.95. Delivery occurs within 10-15 business days after dispatch. Ideal for those seeking a balance of speed and reliability.

Complimentary Shipping: Via EMS. This service is free on all orders over $50. Delivery takes 15-25 business days after dispatch, perfect for the patient planner building a collection.
Q: How are products packaged for shipment?
A: Each item is treated with reverence. Cigars are packaged in humidity-controlled materials, while spirits and accessories are secured in protective casing. This meticulous process safeguards your investment against environmental factors during its journey.
Q: How long does order processing take?
A: Orders are processed within 1-2 business days. This period allows our team to conduct final verification and prepare your items with care.
Q: Will I be able to track my order?
A: Absolutely. Upon dispatch, you will receive a notification email containing your tracking number and a link to monitor your parcel’s journey directly to your doorstep.

Returns & Refunds

Q: What is your return policy?
A: Your satisfaction is paramount. We offer a straightforward return policy within 15 days of receipt. If any item does not meet your exacting standards, please contact our team to initiate a return. Items must be in original, unused condition.
Q: Who covers the cost of return shipping?
A: For returns due to an error on our part or a defective product, we will cover all return shipping costs. For other returns, the customer is responsible for the return shipping fees. We recommend using a trackable service.

Contact & Service

Q: How can I contact Davidoff London for further assistance?
A: Our dedicated team is here to guide you. For any inquiries regarding delivery, products, or your order, please contact us via email at [email protected].

*Global Delivery Note: While we strive to serve a worldwide clientele, logistical restrictions apply to a limited number of regions. We appreciate your understanding and encourage you to contact us for specific delivery inquiries.

Davidoff London | 932 Sun Valley Road, Kansas City, US 64101
For the true connoisseur who seeks not just a product, but an experience.